Translation

How to better the “business” of the fire service through the use of home fire sprinklers

By Fred Durso, Jr. Throughout my career, I have always cringed at the notion that “the fire service should be run more like a business”. This statement has typically been connected to the desire to find efficiencies, which is often code for “spending cuts.” I have typically responded with the common retort, “The fire service is focused on service delivery. And when it comes to service delivery, perhaps businesses should be run more like the fire service.” However, a couple of years ago, I read the book We Don’t Make Widgets by Ken Miller. In his book, Miller claimed that public sector agencies operate…

Source:: NFPA – Fire Sprinkler Initiative


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